Cancellation policy
We don't take online payment at booking yet — you pay your driver directly by card. Because nothing is charged upfront, most of what a typical refund policy covers doesn't apply here. This page will be finalized with the business's official terms before launch — treat the specifics below as a working draft, not a binding policy yet.
No prepayment required
Sending a booking request doesn't charge you anything. We'll confirm your trip by email or phone, and you pay your driver directly by card at the end of the ride.
Free cancellation, any time
Since nothing is charged when you book, you can cancel or change your trip any time before pickup at no cost — just let us know.
No-shows
If you don't board within a reasonable wait after your driver arrives (see our free-wait allowance), the trip is treated as a no-show. No payment is taken today, but repeated no-shows may affect whether we can keep offering no-prepayment bookings.
Flight delays
We track your flight automatically — delays adjust your pickup time at no extra cost and don't count against you as a no-show.
Questions about a specific booking? We'll follow up using the contact details you gave us when you submitted your request.